The two me got about 30% of the tiles replaced.This has been a long and arduous journey. No returned call but the next day 2 men show up and worked 1.5 days, left and said that they would return on Monday.It is now Tuesday and no one has called or been in contact as to schedule for completion. Again I called the Shasta service department to no avail, I called the owner and ask for a call to let me know what was going on. (Does that make sense?)They sent one man who worked 1.5 days, replaced 8 tiles of over three hundred needing replacement. Finally after 4 months of e-mails, phone calls and no less than 6 on site inspections the manufacturer has agreed that it is faulty material and has started to replace the travertine with the same material as originally installed. We have been in contact with Shasta since November of 2020.
Then the recommended travertine installed by Shasta started to develop a cancerous deterioration. Shasta after continuous prodding finally finished our pool. We will be buying other properties in the future but hiring a different pool company. Nobody has come to work on our cement hole in a week - and we have no updates from them. Really? Were dropping over $100 K counting both pools- this isnt a simple purchase, and we are repeat customers. Lindsey promised two weeks ago that it would be done. So after weeks of zero progress, they finally sent a guy to put a little tile. Our neighbors have been enjoying their pool - because Shasta felt the pressure. We were the nice guys so we were ignored, forgotten - all while we are being charged interest (embedded in mortgage) for something we dont have. We didnt think it was necessary at the time, being that our first pool was fine. She called Shasta every day asking for updates. Meanwhile, our neighbor, who moved in 5 weeks after we did, has her completed Shasta Pool. Well its been 5 months and all we have is a cement hole with a little rim of tile and a big mess of a yard.
We purchased this house in 2020, they promised 90 day or so turnaround. However, this excuse cannot be the reason they now have horrible service. We understand that supply is low on some things, labor issues etc due to COVID - we get it. The first time we used Shasta Pools was at our old address, 3 years ago.